Refund policy

Our policy is valid for a period of 30 calendar days from the date of the purchase. If you receive your order and are not satisfied for any reason you can return the product for a refund. If the period of 30 days has lapsed since the purchase, we can’t, unfortunately, offer you a refund.

Refund requirements

The following criteria must be met to qualify for a refund:

– Product must be in original packaging, garment tags and labels still attached
– Product must be in brand new condition and show no signs of wear
– Product must not be damaged

Due to hygiene reasons underwear, swimwear and masks cannot be returned. Of course, if there is a manufacturing fault with your garment you are welcome to the return the items back to us for a full refund.

We do not accept items that have been damaged by wear and tear, altered or washed. When trying items on, please be sure they do not come in contact with sprays, creams, perfumes or other chemicals.

In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund.

Shipping items

In order to return an order, you must contact us first and obtain and include a Return Merchandise Authorization (RMA). Returns will not be accepted without a valid Return Merchandise Authorization.

You will need to attach a pre-paid return shipping label to the package and mail it to the address on the shipping label. You will not need to pay for shipping.

You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.

Contacting us

If you would like to contact us concerning any matter relating to this Refund Policy, you may send an email to contact@locokids.co.uk

This document was last updated on March 13, 2021